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Orientation to The Change Kit
The Change Kit Model
Change Management Defined
Foundations for Change
What is My Role as Leader in Foundations for Change?
Study the Conditions for “No Change”
Consider the Impact of Change
Build the Infrastructure for Change
Mobilize your Organization
What Are the Important Project Leadership Actions in this Phase?
Build a Business Case for Change
Prepare a Vision
Assemble a Sponsorship/Change Network
Inspire Urgency and Alignment
Establish a Change Team
Frame a Plan for Change
Develop a Communication Plan
What are the Most Important People Management Issues in this Phase?
The Psychological/Emotional Issues of Change
The Special Case of Middle Managers
How Can I Help People Understand and Deal with Change?
First Steps to Getting Started
Answering Burning Questions
Communicating About Change
What are the Key Project Leadership Actions in Executing Change?
Form Temporary Teams
Anticipate Support Congruence
Prepare to Build Skills for the New Environment
How Do I Keep the Change on Track?
Deal with Surprise Impacts
Keep the Pulse on Organizational Politics
How Do I Get People to Own the Change?
Ways to Engage People in Change
Form Temporary Teams to Get People Involved
Set Clear Boundaries and Criteria for Engagement and Decision-making
How Do I Maintain Forward Progress?
Delegate Meaningful, Change-Related Projects and Tasks
Recognize and Reward Change Contributions
How Do I Deal with Lingering Denial and Resistance?
Stages of Change
Understanding and Addressing Personal Loss
How Do I Stabilize the New Environment and Culture?
Performance Management for Alignment, Consistency, and Proficiency
Intentional Recruitment, Selection, and Assimilation
The Role of Leadership in the New Culture
Tying Recognition and Reward to the New Approach
How Do I Help People and Teams Function Effectively in the New Environment?
Building Effective Teams
Effectively Using Performance Management
Skills for Effectiveness in the New Environment
How Do I Demonstrate Measurable Progress?
Using a Dashboard to Display Operational Measures
Collecting People’s Perceptions
The Voice of the Customer
How Do We Continue to Advance the Change and the Culture?
Continue to Build Business Literacy and Overall Skill Competency
Foster Conditions for On-Going Innovation