What’s the Driving Force Behind Engagement?

April 26, 2023Change Leadership, Foundations for Changebuy-in, change, change leadership, change management, engagement, leading change, meaningful engagement, organization change, organizational changeGary Frank

In my previous post Meaningful Engagement vs. Buy-In: What's the Difference and Why Should I Care?, I posed two questions.

“… why do we continue to manage change in ways that do not truly engage people and foster conditions where “meaningful engagement” can occur commonly?
Why do we continue to settle for “buy-in” when we want and actually need much more?"

I suggested five reasons why many organizations settle for buy-in rather than aspire to meaningful engagement. I refer you to the previous post for the specifics (Buy-In vs. Engagement: What’s the Difference and Why Should I Care?). Briefly, though, I argued that buy-in more often triumphs as the objective of change management because it doesn’t require the same level of leader or manager commitment that meaningful engagement does. Aiming for buy-in just doesn’t demand as much time and effort and, in the end, unfortunately, expedience wins.

BUT, and it’s a big but, I argued that tacit buy-in doesn’t produce nearly as much commitment as meaningful engagement and the co-creation of change can. Done right, meaningful engagement in organizational change has the potential to:

Strengthen everyone’s understanding of the need for and direction of change
Deepen commitment to the change process and objectives
Stimulate co-creation of solutions
Build business literacy and other important business skills
Accelerate the pace of change, and
Propel the change beyond the envisioned outcome

In this post, we’ll continue this exploration of meaningful engagement and pose two additional questions.

How does meaningful engagement produce more than simple buy-in?
What are the dynamics at work?

Continue reading →

Meaningful Engagement vs. Buy-In: What’s the Difference and Why Should I Care?

February 19, 2023Change Leadership, Change Management, Foundations for ChangeGary Frank

Many years ago, I came across a full-page ad in the Wall Street Journal. It read, “Change imposed is change opposed.” A consulting firm that was promoting its change management practice had placed the ad. It held my attention for a long time. I had been familiar for years with the adage “People support what they help to create.” I’d quoted it many times and thought it conveyed what people leading change needed to know about the essence of change management.

However, this new statement conveyed the idea more directly - even bluntly. It caused me to think about how most organizations go about managing change and it caused me to wonder the following all the more.

If imposing change provokes opposition and people do in fact support what they help to create, then why do we continue to manage change in ways that do not truly engage people and do not foster conditions where “meaningful engagement” can occur commonly? Why do we continue to settle for “buy-in” when we want and need so much more? Continue reading →

The Utility of Resistance

December 21, 2022Change Management, Foundations for Changechange, change practitioners, change team, organization change, resistance to changeGary Frank

Since man began to sail the open seas, sailors have used a very simple device to determine how to take maximum advantage of the wind. Pieces of ribbon or yarn attached to the main mast and to the sides of the jib tell a sailor when the wind is up and how to trim the sails to use the wind effectively to make the best headway. These pieces of ribbon or yarn (three red strips in the photo below) are called a telltale and telltales are one of a sailor’s best friends.

When it comes to making headway in organization change, leaders, managers, and change practitioners also have a telltale. It’s called resistance. However, resistance is rarely regarded as anyone’s best friend. To the contrary, resistance is usually regarded as something to be “overcome,” “managed,” “mitigated,” “confronted,” or otherwise vanquished.

What if we reframed resistance and approached it differently?

Continue reading →

The Promise of Change Management as an Unconscious Competence

August 1, 2022Change Management Competencychange management competence, evolution of change, innovating change, leading change, organizational changeGary Frank

This is the last of four posts exploring change management as an unconscious competence. In the first post (What If Change Management Were An Unconscious Competence? ), I presented the four stages of competence model and used it as a lens to consider the state of organizational change management ability. I observed that Stage Four organizations – ones where change management has evolved to the level of an unconscious competence – are rare but do exist.

In the second post (Change Management Evolved), I explored what we would see if we were to encounter a Stage Four organization. In the third post (Change Management as Unconscious Competence: What Does It Take to Get There?), I presented what I believe are the essential elements required to develop Stage Four competence.

In this fourth and last post, I look at what Stage Four change management competence can produce and why this level of change competence should be the aspiration of every organization. Continue reading →

Who Should Be Responsible for Managing Change?

February 12, 2022Change Leadership, Change Managementchange management, change management competence, managing change, organization change, organizational change, transitionGary Frank

Effective change doesn’t happen by accident. It is the result of careful planning and thoughtful execution. Leaders play a pivotal role in change because they possess legitimate power to sanction the change, establish the vision, provide direction and resources, and hold organizational members accountable. Everyone looks to the leader for guidance and that person must model the way for the rest of the organization.

Change would be a much tidier process if that were all it took – an effective leader who knows what to do and how to do it and is at the front leading the charge.

But as important as the leader’s role is, it isn’t the leader who ultimately executes change. Change (from simple to complex) is always a matter of people in impacted areas making the transition from the way things are now to the way they’re supposed to be in the future.

Transition at the people level involves, among other things:

Answering their questions about why and what it will mean for them
Describing how things will be in the future
Helping them understand whether or not they will be in that future
Involving them to co-create that future
Providing a credible plan for moving forward that speaks to them at their level
Communicating frequently and reliably about what’s happening now and what will happen next
Learning new skills and applying new knowledge
Becoming part of a new work group

How does this all get done? Who is leading the charge on this? More to the point, who should be leading the charge on this? Continue reading →

Change Management as Unconscious Competence: What Does It Take to Get There?

February 6, 2022Change Leadership, Change Management, Change Management Competency, Engagementalignment, change leadership, change management competency, evolution of change, innovation, leading change, organizational changeGary Frank

This is the third of four posts exploring the possibility of change management as an unconscious competence. In the first post (What If Change Management Were An Unconscious Competence? ), I presented the four stages of competence model and used it as a lens to consider the state of organizational change management ability. I observed that Stage Four organizations – ones where change management has evolved to the level of an unconscious competence – are rare but do exist.

In the second post (Change Management Evolved), I explored what we would see if we were to encounter a Stage Four organization. In this post, I will present what I believe it takes to develop Stage Four competency.

Like any form of superior human achievement, reaching Stage Four requires effort and discipline. Superior achievement doesn’t happen by chance. Additionally, however, in an organizational setting where many people in different units are involved, there are other elements that must be added to effort and discipline to complete the formula. I have identified six such elements that help to make Stage Four attainable. Continue reading →

Change Management Evolved

November 2, 2021Change Leadership, Change Management, Change Management Competencyalignment, change leadership, evolution of change, innovation, leading change, organizational changeGary Frank

This is the second of four posts exploring the possibility of change management as an unconscious competence. In the first post (What If Change Management Were An Unconscious Competence?), I presented the four stages of competence model and used it as a lens to consider the state of organizational change management ability. I observed that, in my experience, Stage Four organizations – ones where change management has evolved to the level of an unconscious competence – are uncommon but do exist. These are organizations that have purposefully committed the time, resources, and effort to establish a cultural context that enables change management competency at this level.

Let’s push the exploration further. If you or I were to encounter a Stage Four organization – one where change management is a highly evolved competency – what would we learn and see? Continue reading →

What If Change Management Were An Unconscious Competence?

August 31, 2021Change Leadership, Change Management Competency, Executing ChangeGary Frank

There is a conceptual model of skill development that has been around for many years. Noel Burch generally is credited with having developed the model. Most of you will know it as the four stages of competence. It goes like this.

Stage One – Unconscious Incompetence

At this stage, an individual doesn’t understand or know how to do something but isn’t aware of the skill deficiency. Where a particular skill is concerned, the individual is Ignorant.

Stage Two – Conscious Incompetence

At this stage, the individual doesn’t understand or know how to do something but is conscious of the skill deficiency. The individual is Aware.

Stage Three – Conscious Competence

At this stage, the individual understands and knows at an elementary level of skill how to do something, but developing the new skill requires a great investment of concentration and effort. The individual is Learning.

Stage Four – Unconscious Competence

At this stage, the individual has repeated the skill so many times and has become so proficient that performing the skill has become “second nature.” It is performed automatically and requires no particular concentration. At this level, the individual exhibits Mastery.

Everyone reading this post has experienced the four stages of competence relative to something. For some, it may have been when you Continue reading →

Five Reasons for Creating a Change Network

June 25, 2019The Politics of ChangeGary Frank

No one knows for sure how many change efforts fail. An often-cited statistic is that nearly three quarters do. Some have pushed back at that number as being far too high. To complicate the matter further, when a statistic like this is mentioned, criteria for judging success or failure are never cited.

Leaving “failure” (however that may be defined) aside, a lot of change efforts, in my experience, fail to reach their intended potential. For all of the effort and disruption that people experience through the process of the change, there is often a considerable gap between what was initially envisioned and what becomes reality. Think of it as the change potential gap.

There are a variety of factors that contribute to the gap. I’m guessing that if I asked you to make your own list it might look something like this: Continue reading →

Five Places to Anticipate Support Alignment Before It’s Too Late

May 19, 2018Executing ChangeGary Frank

A colleague and I made a rookie mistake in our very first work system redesign project.

Through a great deal of joint effort over many months, the organization had been transformed from a traditional assembly line where workers could only perform a few narrowly prescribed tasks to a high performance work system where, among other things, workers could:

Build the entire product from beginning to end individually.
Manage all aspects of process and product quality.
Plan and execute their own daily and weekly production schedule.
Continuously improve and innovate the process and the organization.

All of these activities happened in self-managed teams. It was a huge transformation for the organization and its team members.

It became evident pretty quickly that paying people according to their old pay grades, based on now outdated job classifications, no longer made sense.

The organization needed to pay people for acquired and applied skill. The client needed a skill-based pay plan.

Along with the client, we gave ourselves a crash course in skill-based pay plans and even sketched out a framework for what we needed. Armed with our homework, we met with the Director of Compensation in HR, confident that he would see the misalignment as we saw it and come to our aid in putting a solution in place.

His reaction surprised us.

Continue reading →